Overview
if you’re looking for a career where you can make a real impression, join global service center (gsc) hsbc and discover how valued you’ll be. Hsbc is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
we are currently seeking an experienced professional to join our team in the role it service owner l3 production support lead
role purpose
this is a key production support role for it to maintain our critical fraud systems. Itso (it service owner) is responsible for responding effectively for disaster recovery (dre) plans, dates and coordination with us vendors. Acting as a communication point and l3 engineer with local team and us vendors
main activities
* coordination of disaster recovery (dre) plans – works with vendors/hsbc technical resources (network team, developers)/business teams to develop a plan to align with scheduled disaster recovery dates. Also provide support during hsbc and vendor dres
* supporting annual network certificate renewal activities by coordinating between vendor, network and business teams for scheduled events
* maintain our critical fraud systems. Itso is responsible for maintaining all governance aspects of internal hsbc repositories (eim), policies (itsa/nfr) disaster recovery (dre)
* role location is in mexico, but team is geographically dispersed with other team members in india, uk and us, and regional teams located in hong kong and mexico
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