Location: cancun, mexico.property: sha mexicojob purpose:the general manager will be responsible for leading sha mexico, a flagship property of the internationally acclaimed sha, delivering world-class luxury hospitality combined with preventive medicine and holistic wellness.the successful candidate will combine strategic vision with a hands-on operational approach, driving exceptional guest experiences, financial performance, and a high-performing, values-driven organizational culture.the role requires a "think global, act local" mindset, strong business orientation, operational expertise, and the ability to work with a multicultural, high-profile, and international clientele.main duties & responsibilities:- lead and manage all operational aspects of sha mexico, ensuring the highest standards of luxury service, wellness programs, and guest experience.
- drive a visible, hands-on leadership style, ensuring consistency, operational excellence, and strong culture engagement across all departments.
- foster and embed ab living group's core values in the organization: excellence, evolution, honesty, caring, and happiness.
- build, develop, and retain a high-performing leadership team capable of delivering operational and strategic results.
- oversee financial performance, including budget execution, revenue management, cost control, and kpis.
- ensure the property delivers a seamless guest journey for vip and international clientele, maintaining personalization and memorability.
- serve as the public face of the property, engaging with high-profile guests, stakeholders, and media as needed.
- promote innovation and continuous improvement initiatives, keeping the property at the forefront of luxury wellness hospitality.
- ensure compliance with all legal, safety, health, environmental, and operational standards.
- protect assets, manage capital expenditure planning (capex), and ensure long-term property value.job profile:- bachelor's degree in hospitality management, hotel administration, business administration, or related fields.
- advanced studies in wellness management, luxury hospitality, or an mba considered an advantage.
- minimum 15 years in luxury hospitality, with at least 3–5 years in a general manager or director of operations role.
- experience with international ultra-luxury brands.
- proven expertise across rooms division, food & beverage, finance, and commercial functions.languages:- fluent english and spanish required.
- additional languages considered an asset.specific competencies:- strategic vision and business orientation.
- think global, act local mindset.
- strong operational leadership and hands-on execution.
- ability to combine strategy and daily operations effectively.
- strong focus on guest experience and personalization.
- ability to influence and manage high-profile stakeholders.
- adaptability to multicultural environments.technological skills:- proficiency in property management systems and operational software.
- advanced knowledge of microsoft office or google workspace.
- experience in data-driven operational decision-making.skills chain of command:- proactivity- analytical skills- results-oriented- interdepartmental integratorcompetencies based on our values:- excellence | we strive for excellence in everything we do, making it a habit- evolution | we are committed to constant improvement and innovation- honesty | we prioritise honesty and loyalty in everything we do- caring | we genuinely care for our guests, our team, our planet, and our resources- happiness | we enjoy the journey,facing challenges with passion and enthusiasmother competencies and skills required:- strong business orientation and strategic mindset.
- ability to work in international and multicultural environments.
- excellent interpersonal and communication skills.
- ability to manage multiple priorities simultaneously.
- willingness to travel as needed.