**Sr. Design Sales Consultant**
The Sales Associate has the primary responsibility to maximize sales volume by growing existing business, developing new sales opportunities and providing the best possible customer service while enhancing Kohler`s mission to offer the highest quality and service standards in the industry.
SPECIFIC RESPONSIBILITIES
1. Customer Communication
- Creation & Management of Quotes (Quote Generation & Management)
- Placement of & Management of Orders (Creation of Order, Payment Processing, Invoice Generation, Order Fulfilment etc)
- Post Visit Follow Up (Lead Management, Returns Processing, Defect Management)
- Initiate, maintain and lead order fulfilment via Interceramic
- Inform customers of price increases prior to the increase occurring.
- Inform customers of discontinued products, extended lead times, etc.
-Provide customers with product information.
Soft skills
- Maintain professional courtesy with associates and customers at all times.
- Greet customers in a friendly, professional manner and in a timely fashion.
- Assist all customers as called in rotation.
- Assist the designer's client.
- Assist end users when available or when requested by the manager.
- Consistently practice proper telephone etiquette.
- Return phone calls within 24 hours.
- Build strong relationship with the opinion leaders of the segment: architects, interior designers, editors, etc.
- Perform frequent visits to potential customers and to A&D; community in order to prospect new business opportunities.
2. Order Entry (all will by via distributor)
- Enter all orders into the system within 24 hours of receipt of the deposit or the purchase order.
- Include all necessary information on the purchase order (i.e. customer information, delivery information, product options, pricing, etc.)
- Provide an adequate explanation to the customer for all denials of special requests on product and/or delivery dates.
3. Customer Service
- Review the purchase order once it is generated and confirm its receipt by the factory/warehouse.
- Report to the Customer Service area any incorrect acknowledgment with corrections in writing.
- Send thank you cards to customers after placing an order.
- Call customers periodically with updated information regarding the status of the order.
- Once the product is shipped, contact customers to ensure the product and the service are acceptable.
- Handle all customer complaints. If unable to resolve, turn issue over to the Customer Service area for resolution.
- Monitor progress of customer complaint resolutions and communicate updates to customers; offer additional assistance to Customer Service when appropriate.
4. Product Knowledge
- Maintain knowledge of all vendor products, pricing, options, finishes, details, etc.
- Maintain thorough, up-to-date knowledge of all products, pricing and local competition.
RELATIONSHIPS AND CONTACTS
1. Supervisory Relationships:
*Reports to the KEC - Store Manager
2. Organizational relationships:
Daily contact witj all members of the Showroom staff
Daily contact with customers and customer's staff
Frequent contact with receivers and distribution facilities
EDUCATION AND EXPERIENCE REQUIREMENTS
- Candidate will possess previous high-end sales/customer experience, preferably in the design industry.
- College degree or certificate in Architecture or Interior Design preferred.
- Basic knowledge of the history of design (periods, styles, designers, etc.) is preferred.
- Must be able to work a flexible schedule, including weekend hours and occasional evening hours for events.
- Highly personable, skilled at interacting with clients and prospects at a variety of knowledge and comfort levels.
- Strong communication skills, both written and live presentation skills.
- Excellent organizational skills.
- Computer skills to navigate sales tools, reference materials and online training.
**Why Choose Kohler?**
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
**About Us**
It is Kohler's policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.
📌 Sr. Design Sales Consultant
🏢 Kohler
📍 Ciudad de México