Responsible for servicing external and internal customer needs and proactively participating in the operation process.
junior
* university degree
* from 1 up to 3 years in a similar role is preferred.
key activities and general responsibilities
* receive and process orders/purchase write-up
* follow up in a timely manner on a production-ready date with the supplier.
* maintain close communication with the team for approvals.
* support account managers / traders with specific accounts.
* answer customer inquiries.
* communicate issues/challenges.
* support sr. Trader, sales executives, and commodities/account specialists in efforts to gain and retain customers/vendors, including logging appropriate information (e.g., contact information) into crm.
* work with sales/purchase contracts, call-offs, order and delivery confirmations, and delivery notes.
knowledge required
* experience in customer service, commerce, or local logistics environment is preferred.
* proficiency in ms office.
* experience with contact management systems.
* experience with database software.
* experience with inventory software.
* experience with order processing systems preferred.
* ability to thrive and work well in ambiguous situations and under deadline pressures.
* good time management skills.
* willingness to learn.
* strong record-keeping, shipping tracking, and data analysis skills.
* high level of initiative and proactivity.
* extremely detail-oriented.
* strong organizational skills and ability to multitask.
* customer service mindset.
* excellent verbal and written english communication skills.
hiring details
1. benefits superior to legal requirements (e.g., additional vacation days, vacation bonus, 30 days of christmas bonus, grocery vouchers, savings fund, major medical insurance, annual variable bonus, parking, pto days, among others).
2. monday to friday, 8:00 am - 5:00 pm or 9:00 am - 6:00 pm (daylight saving / summer time).
3. after the anniversary, 1 day of wfh.
4. indefinite contract after training period.
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