The fraud ops intermed analyst is a senior level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the operations - services team.the overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balanace methodology.responsibilities:provide professional analytical expertise relating to fraud prevention and loss controlanalyze fraud trends, conduct investigative research into losses, and analyze loss type data to determine the nature of fraud patternsperform complex data validation independently and make recommondations to portfolio manages based on data availability and analysisresolve varied fraud issues with potentially greater impact, and provide guidance and input to teams to aid process improvement effortsintegrate in-depth specialty area knowledge with a solid understanding of industry standards and practicesprovide informal guidance or on the job training to new team members as neededensure quality and timeliness of services provided, to support own team and closely related teamsappropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.qualifications:2-5 years of experience in a related roleconsistently demonstrates clear and concise written and verbal communicationeducation:bachelor's degree/university degree or equivalent experiencebanamex-sales-support-intmd-analyst-c11el gerente de control junior es responsable de implementar, impulsar, mantener y supervisar un ambiente de control y operación adecuados, siendo un facilitador y primer contacto para el front de ventas, equipos de franquicia, control y operaciones de wealth management con el fin de contribuir al desarrollo y cumplimiento de metas financieras del negocio y minimizar los riesgos inherentes y residuales que se presentan, cumpliendo las políticas, regulación y reglamentos correspondientes con transparencia.responsabilidades:atender con efectividad las solicitudes del front de ventas relacionadas a procesos y procedimientos del core del negocio.mantenerse actualizado acerca de los procesos y procedimientos del negocio, políticas institucionales y regulación aplicable.integrar conocimientos profundos del área de inversiones con una sólida comprensión de las normas y prácticas aplicables.proporcionar orientación, capacitación y reforzamientos necesarios para contribuir a la mejora de los procesos y procedimientos.analizar y validar información compleja de manera independiente con el fin de ofrecer recomendaciones y soluciones.resolución de diversas problemáticas/situaciones que se presentan en el bau del front de ventas.realizar revisiones de control preventivo para implementar, impulsar y mantener un ambiente de control y operación efectivos.evaluar adecuadamente los riesgos para tomar decisiones, considerando y protegiendo al cliente, al front de ventas, áreas centrales del negocio y la reputación de banamex.calificaciones:recién egresado y/o entre 1 y 2 años de experiencia en un rol relacionadodominio del idioma inglés deseableconocimiento y dominio de paquetería officeeducación:título universitario/licenciatura o experiencia equivalenteskills: sin problemas de movilidadadaptabilidadpensamiento críticocomunicación efectivaresolución de problemascapacidad de aprender continuamentecapacidad de análisismultidisciplinarioactitud de servicio a clientes internosconocimiento de servicios de inversiónconocimiento del negocio de wealth managementconocimiento de aplicativos admwin, citidocs, ondemand, citinvest, s130, salesforce, nice & nice engaged, platino job family group: operations - services job family:fraud operations time type:full time most relevant skills please see the requirements listed above. Other relevant skills for complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.if you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review accessibility at citi.view citi's eeo policy statement and the know your rights poster.