.business intelligence jr.– customer service page is loaded## business intelligence jr.– customer servicelocations: san pedro garza garcia-nuevo leon-mexicotime type: full timeposted on: posted todayjob requisition id: wd*johnson controls* is a global leader in smart, healthy, and sustainable buildings.with operations in over 150 countries, we are committed to driving innovation and excellence in building technologies and integrated solutions.our people are at the heart of our success, and we are passionate about attracting and developing top talent across the globe.we are looking for a *business intelligence jr.– customer service.*provide support in the development of dashboards, data analysis, etl processes, and report automation, ensuring the quality of the information used by the customer service area for operational and strategic decision-making.* support the design, updating, and maintenance of dashboards in power bi, tableau, and salesforce analytics.* automate reports and recurring tasks using python or sql scripts.* perform basic extraction, transformation, and load (etl) processes.* validate and clean data to ensure its quality, consistency, and integrity.* participate in the development of analytical models (descriptive, statistical, and predictive).* collaborate in testing and preparing datasets for advanced analysis.* execute descriptive analysis to identify trends and key performance metrics.* bachelor's degree in business intelligence, engineering, systems, business, or related field.* 0 to 2 years of experience in database management, data analysis, business intelligence (bi), and automation.* internships or university projects are considered.* *languages required:* spanish and english at a minimum b2 level.*technical requirements:* knowledge of tools such as power bi (mandatory).* proficiency in sql for queries and data manipulation (mandatory).* knowledge of python (mandatory).* basic knowledge of r studio (desirable).* advanced excel skills.* fundamentals of etl, statistics, and analytical models.*skills and competences:* analytical thinking and attention to detail.* organization and efficient time management.* ability to quickly learn new tools.* clear communication to present findings to non-technical users.* proactivity, curiosity, and results-driven mindset.* teamwork and collaboration with internal areas.*what do* comprehensive benefits package.* opportunities for professional growth and development.* supportive and inclusive work environment.* commitment to work-life balance and employee well-being.* engagement in meaningful projects that make a difference.*johnson controls does not request pregnancy or hiv testing as a condition for hiring, continued employment, or promotion*, in accordance with its commitment to labor equality and non-discrimination.your buildings have a purpose.they are places for people to live or work.facilities for learning or healing.venues for entertainment and shopping.sites for the specialized storage of tangible goods or mission-critical data.your buildings have a huge variety of functions; they are central to your mission.this is where johnson controls comes in, helping drive the outcomes that matter most.through a full range of systems and digital solutions, we make your buildings smarter.a smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable.most important, smarter buildings let you focus more intensely on your unique mission.better for your people.better for your bottom line.better for the planet.at johnson controls, we've been making buildings smarter since *, and our capabilities, depth of innovation experience, and global reach have been growing ever since.today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.#j-*-ljbffr