About the Role:
The CIS Support, will be responsible for providing internal ERP module specific support in one or more functional area for the delivery of small enhancements to ensure immediate technical and functional needs can be quickly addressed.
The candidate is a team player who loves work on a global team, loves to be hands-on, likes technical challenges, and is willing to operate closely with the business. The analytical and technical ERP skills allow the Support Consultant to quickly and efficiently enable business operations and enhance the current worldwide internal ERP template.
The Support Consultant must have deep knowledge of IBP and ERP platforms that allows him/her to quickly analyze reported issues and drive the required adjustments and resolutions.
What You'll Do:
1st Level Support for the ERP and take ownership of assignments in order to expedite issue resolution
Solve ERP specific problems for one or more functional areas and serve as contact person for our internal and external customers
Strong alignment and collaboration with the CoE Build Team
Provide process-oriented business analysis in one or more functional areas of End-to-End processes
Fosters a strong working relationship with customer in order to generate a clear understanding of their needs and concerns; possesses ability to think from clients’ perspective.
Participates in the delivery of small enhancements of specific business processes within the framework of a global template
Offer technical solutions to fulfill and implement simple business requirements with standard methods
Realization of ERP system customization in one or more functional areas
Provide functional descriptions and business process support to the development team
Create business standard documentation of all new developments
Participates in trainings
Demonstrate flexibility and support for objectives/tasks of other IT organizations
Knowledge transfer to others on the Support Team, Trainers, Subject Matter Experts and for external Consultants
What We're Looking For:
Bachelor’s degree in Computer Science, Engineering, Information Technology, or equivalent experience.
Advanced English.
2+ years building / supporting IT systems solutions
2+ years experience supporting business needs
Strong problem-solving skills and attention to detail
Customer oriented behavior and good communication skills
Organizational and Analytic skills.
SAP, Oracle, Katana or another ERP knowledge desired.
Basic SQL or database knowledge.
ERP configuration knowledge in one or more streams
Experience with ticketing systems (e.g., EasyVista, ServiceNow, Salesforce) and remote support tools.
Willing to cooperate closely with business and consulting partners
Enjoy working in a Global team setting
This position will work in a hybrid model in Mexico City.
Key Skills
1st Line Support, Applications Support, CIS, Communication, Customer Service, Database Systems, Enterprise Resource Planning (ERP), Proactive Learning, SQL Databases, Team Player At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You?
Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our integral diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.
Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway.
At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!