Director de Habitaciones page is loaded## Director de Habitacioneslocations: Punta Mitatime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 31, 2026 (30+ days left to apply)job requisition id: REQ10360561**About Four Seasons:**Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.**About the location:**Open your soul to the heart of Mexico. With a prime location on the Pacific coast, Four Seasons Resort Punta Mita celebrates the rich culture of Mexico one epic sunset at a time. Reconnect with family and friends; our “mi-casa, su casa” attitude invites you to feel the true spirit of Mexican hospitality.**About Four Seasons:**Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.**About the location:**Open your soul to the heart of Mexico. With a prime location on the Pacific coast, Four Seasons Resort Punta Mita celebrates the rich culture of Mexico one epic sunset at a time. Reconnect with family and friends; our “mi-casa, su casa” attitude invites you to feel the true spirit of Mexican hospitality.**About the role**Four Seasons Resort Punta Mita is seeking an strategic position in Planning Committee as Director of Rooms to join our dynamic Rooms Team. The ideal candidate will have relevant experience with directing and controlling the activities of the Front Desk, Communications, Concierge, Housekeeping, Retail, Kids Club and Bell Staff. They will also respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.**What you will do**The Director of Rooms sits on the Resort’s executive leadership team and will:* Manage the Department Heads in the departments named above. Ensures thorough communications and follow-up on any problems, guest or employee request or special requirements, and resort initiatives. Interviews, and trains the staff. Conducts Performance Evaluations and disciplines staff when needed.* Review and monitor schedules of staff in all departments in the Rooms Division. Monitor their activities to assure that standards are being met, staff is being supported, and guest needs are being met. Inspect all areas of responsibility in the Rooms Division.* Resolve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Will resolve complaints in person, by phone or through written message.* Assist customers in all inquiries in connection with Resort services, hours of operations, key hotel personnel, in-house events, directions, etc. Respond to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.* Assure that financial goals are being met. Monitor and control labor expense, and supplies/equipment expenses. Work closely with Reservations, Sales and the Front Office to maximize rate, occupancy and total revenue.**What you bring*** College degree or equivalent experience preferred.* Five to seven years previous experience in the rooms division or related management position.* Excellent reading, writing and oral proficiency in English and Spanish languages.* The ability to multi-task on serval assignments at once.* The ability to have strong communication skills between co-workers and guests.* The ability to operate computer equipment and other computer systems used in the rooms division.* The ability to be a quick problem solver and solve guest complaints in a timely manner.**You can expect:*** Participation in a team of professionals in luxury hotel industry* Excellent working environment* Access to an attractive benefits package* Performance evaluations* Continuous development and learning opportunities* Complementary nights in Four Seasons Hotels and Resorts worldwide* Life and Medical Insurance* Optimum facilities for employees (Transportation, employees restaurant and laundry for uniforms)careers.fourseasons.comlinkedin.com/company/four-seasons-hotels-and-resortsDedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with general potential and a real sense of pride in work well done.
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