We are currently hiring new team members in mexico for a customer service solution for auto dealerships in the united states.
we currently have 30+ agents working from home for them, so we know it's a very stable position.our client provides customer retention solutions for the automobile industry including manufacturers and dealerships in the us.some of the services they include:inbound appointment call schedulingrecall supportservice crm toolssms texting platform (advisor to consumer)mobile payment platform (advisor to consumer)*job types*: full-time, permanentresponsibilities:in this role, consultants will accept and handle inbound calls from dealership customers with the intention of a final resolution.this includes:inbound appointment/ advisor/ dealership requestscoordinate / schedule customer service appointmentsuse scripts to help guide each callmanage and document process in respective crm tool and software(s)required equipment:laptop/ desktop with i5 processor and 8gb ram or higherhard wired internetschedule notes:40 hours/week5 days/week with one weekend and one weekday offqualifications:- excellent english skills (verbal and written)- 1 year of recent customer service experience in an english-speaking call center environment.- 35+ wpm- professional and friendly phone skills- ability to multi-task and use multiple software(s) concurrently- friendly & empatheticto apply, please reply to this with your english resume.
*thank you!
*job types*: full-time, permanentpay: $115.00 - $125.00 per hour*experience*:- customer service: 2 years (required)*language*:- english (required)