Senior Technical Consultant
About Atos Group
Atos Group is a integral leader in digital transformation with c. 70,000 employees and annual revenue of c. €10 billion, operating in 67 countries under two brands—Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI‑powered, end‑to‑end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris.
Role Overview
The primary role of the Senior Technical Consultant is to work closely with Customers to understand and translate their business and technical requirements, propose solutions to business problems and lead the technical delivery of the chosen solution. If you have a strong and proven background in Service Management technical delivery in one or more of the following areas, we want to hear from you.
Shift Schedule: CT time zone.
Location: Remote.
Your X Factor
- Primary focus area ServiceNow ITOM/CMDB
- Other focus areas ITSM
- Preparing and running functional design workshops including the creation of design specifications based on out-of-the-box functionality and customer requirements.
- Full customer engagement around the technical solution including challenging and validating the customer requirements with regards to “needs” versus “wants”. Working with the Client this requires thought leadership in transforming “solutionised” requirements to true business outcomes.
- Proven hands‑on technical delivery (including development, testing and implementation) of cost‑effective ServiceNow solutions using a number of technical skills such as HTML, XML, JavaScript/AJAX, integrations (web services, SOAP, email, MID, etc).
Qualifications
- Education: Bachelor’s degree in computer science or related field.
- Years of Experience: Hands‑on design, development, and deployment experience with the Service‑Now.com platform and/or similar ITSM toolsets for 6+ years.
- Minimum Required Skills: Experience in providing creative solutions to business problems and working with IT Service Management (ITIL) processes, metrics, and key performance indicators. Must have solid understanding and experience in using several web technologies such as HTML, CSS, XML, JavaScript/AJAX and developing integrations with the ServiceNow platform using web services, SOAP, email, MID, plugins. Knowledge of technical components such as LDAP, VPN, SSL and other such technologies.
- Has proven leadership experience in managing small teams and projects.
- Ability to produce documentation on various levels including technical and customer‑facing.
- ServiceNow knowledge of the following products is a MUST: CSM (Customer Service Management), IRM, HRSD (Human Resource Service Delivery), ITBM (IT Business Management), ITOM (IT Operations Management), ITSM (IT Service Management), LP (Now Platform), NLAP (Now Platform App Engine).
- Certifications: ITIL v2 or V3 Foundations, CSA, ITSM, IRM, ITOM (Discovery Implementation Specialist and CMDB).
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