*vacante para la empresa mmc en cuauhtémoc, ciudad de méxico*:
*we will count on you to*:
- log in to the platform to access all the necessary tools and resources for your daily work.
- check pending tickets and ensure that each one is correctly classified and prioritized.
- hold a team meeting with the relevant groups to discuss progress, resolve queries, and coordinate efforts.
- follow up on open tickets and maintain constant communication with users to keep them informed of the status of their requests.
- once close tickets it has been confirmed that the issues raised have been resolved and the customer is satisfied with the outcome.
- work with slas to ensure that response and resolution times are prioritized in accordance with established expectations.
- participate in training and development to improve your skills and knowledge, contributing to your professional development and the performance of the team.
- manage customer ticket requests, verifying the problem and escalating to the appropriate areas as necessary.
*what you need to have*:
- bachelor’s degree in administration, engineering or a related field.
- advanced excel user with a solid understanding of formulas (no coding experience required).
- experience of using microsoft office.
- experience of using tools such as jira or servicenow.
- experience of using zendesk.
- advanced english proficiency and excellent communication skills.
- advanced portuguese proficiency is necessary for communicating with customers.
*what makes you stand out*:
- excellent communication and teamwork skills.
- ability to resolve situations and problems effectively.
- analytical skills and a focus on customer service.
- participation in training and continuous professional development.
*nível de educación deseada*:
superior - titulado
*nível de experiência deseada*:
nível medio
*función departamental*:
tecnología / internet
*industria*:
seguros / aseguradora
*habilidades*:
- customer service
- ticket attend