Coordinador it / site it operations engineer
- reporting to the *country it manager*- he:she interfaces with : within d&is ops : global it operations teams involved in it infrastructure operations, regional deployment team, country/regional it teams involved in l1 support for it sites and within d&is : techpole, it project teams, vt tech streamlining
*main responsibilities include*:
*end users support*
- work with global it service team to provide onsite technical support to end users. Manage and maintain end user’s hardware and software, ensure end user devices and software are up-to-date with latest patches and updates.
- *system installation and configuration*
- *troubleshooting and problem resolution*
- diagnose and resolve it-related issues promptly to minimize downtime and disruptions. Implement preventative maintenance measures to reduce the occurrence of it issues.
- *network management*
- manage and maintain the local area network (lan).
- monitor and troubleshoot as first level for wan infrastructure, open local isp ticket and follow up for resolution, escalate to global operation team for issues beyond local capability.
- *security and compliance*
- implement and maintain it security measures to protect it systems and data from unauthorized access.
- ensure compliance with group it and cyber security standards conduct regular security audits and vulnerability assessments.
- *data management*
- manage data backups and recovery procedures for office and r&d data, including confidential financial, hr data, design and engineering data, etc.
- implement data retention policies and ensure compliance with data privacy regulations. Optimize data storage and retrieval processes for efficient operations.
- *project management*
- participate in it projects related to system modernization and efficiency improvements.
- assist in the planning, implementation, and testing of new it systems.
- identify potential risks and develop mitigation plan to ensure secure operation. Provide technical expertise and support for global it projects local rollout.
- *stakeholders communication and collaboration*
- serve as the primary point of contact for site it operations and it project local rollout.
- coordinate with l2/l3 it domains specialists at a global level to ensure the right implementation of rollouts in the site.
- collaborate with regional and group-level stakeholders to ensure seamless communication and coordination to related users.
- create process guide, training materials and end user guides as needed.
- work with vendors and third-party service providers to address local technical problems.
*date*:9 apr 2025
*location*:puebla, mx
*job requisition id*:383977