Who we are
at coface, we make trade happen everyday.
our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.
with nearly 80 years of global experience, we offer companies a full range of solutions: trade credit insurance, business information, debt collection, single risk insurance, surety bonds, factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.
joining coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.
shape the future of trade with us. Join our happeners
job scope
mexico city is home to coface's shared service center, which provides service to both north & latin america region. The shared service centre includes claims & debt collection analysis. The ssc activities are directly linked to coface's group processes and fiscal calendar, adapted for the local operational entities constraints and regulations.
main activities
1. perform claims operational activities including:
2. kpis : 95% response time & 95% quality -small claims analysis -registration of a new claim -acknowledgement email -claims creation -tradeliner review -handling modifications & payments on existing claims -edc claims creations -edc claims modifications -document handling & socs
3. active back up for these activities when another team member is not available.
4. productivity : -implement at least 1 improvement idea per quarter. -measure the time before and after the initiative is implemented. -report the quick wins on time in the corresponding tool.
5. metrics : -daily entry of volumes and time spent in each task.
6. ad hoc internal projects with a focus on consistency and continuous improvement.
7. perform all activities in respect with coface integrity, security and reputation, by following all internal rules and controls.
8. potential evolution to other opportunities within the company.
main goals
kpis
1. kpis a. Comply with the above activities assigned according to the slas (normally 48 hrs), at 95% and quality standards at 95% b. Measure the volumes worked and time spend in each activity. c. Escalate issues on time to the direct manager
2. client focus a. Maintain good relationships with internal & external clients, including co-workers and local managers
3. governance a. Sop update every semester
4. productivity a. Implement 1 continuous improvement idea per quarter b. Report it in the corresponding tool, in a timely manner
5. engagement a. Enhance & support cross-functional collaboration b. Solution-oriented mindset c. Show ownership & accountability on it's work
the candidate profile
soft skills:
-essential
· accountability
· detail oriented
· critical thinking
· team player
· communication skills
· well organized
· proactive
· professional behavior
· supportive of change
-technical skills:
-essential
· language skills
-english advance level
-portuguese intermediate level
· analytical thinking
· numerical ability
· result oriented
· customer oriented
-desirable
· insurance sector experience
· intermediate microsoft excel
education:
* minimum- bachelor's degree in either business, finance, accounting, risk management or law
experience:
* 2-3 years market experience in either: business, insurance, audit, finance, accounting or law
location: ciudad de méxico/mexico city (hybrid – 2 days onsite, 3 days remote)