About the role:
important: it´s not a engineering - design role, it´s related with sales and processes.
key responsibilities:
1. service quality monitoring:
o conduct secret visits (mystery shopping) to byd dealers and competitor service centers.
o collect and regularly report findings on service quality.
2. sales service improvement:
o promote service improvement actions based on visit results.
o follow up to ensure that all identified issues are resolved effectively.
3. pdi & after-sales support:
o monitor and follow up on pre-delivery inspection (pdi) and after-sales issues.
o support the rapid implementation of corrective and improvement projects.
job requirements:
* bachelor’s degree in administration, mechanical, automotive, mechatronics or a related field.
* maximum 2-4 years of experience in quality assurance, after-sales, and customer service in the automotive industry.
* advanced english proficiency.
* knowledge of pdi processes, audits, quality standards, and continuous improvement methodologies.
* strong analytical skills and results-oriented mindset.
* availability to travel for field visits.
* proficiency in microsoft office excel and reporting tools.
“at byd mexico, we promote equal employment opportunities and respect for diversity. All our job openings are open to talented individuals regardless of gender, age, origin, orientation, identity, or any other condition. Our hiring decisions are based on each person’s merits, competencies, and values, in strict compliance with mexican legislation.”
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