Title: Customer Support Eexcutive - Banking Call Center
Location: Mexico City
Responsibilities
JOB SUMMARY
Key Responsibilities:
- Handle inbound voice calls with professionalism and empathy
- Support customers with:
- Credit Cards (including lost/stolen reports)
- Checking & Savings Accounts
- Debit Cards
- Online & Mobile Banking
- Bill Pay & Mobile Deposits
- Loans & Mortgages
- Other voice-related tasks as assigned
- Inform customers of account status and process maintenance requests (e.g., payments, balance transfers)
- Assist with escalations and ensure timely resolution
- Accurately document all interactions in client systems
Requirements:
- 6–9 months of call center experience
- Fluent in English (B2+ to C1 level)
- Must reside within 1.5 hours of the site
- Comfortable with 10-hour shifts
- Strong customer service, communication, and problem-solving skills
Ability to follow client systems, policies, and compliance standards
Job Type: Full-time
Pay: $13,425.00 - $14,425.72 per month
Ability to commute/relocate:
- 01000, San Ángel, CDMX: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person