We are seeking a highly skilled it collaboration lead to join our team. As a key player in fostering a collaborative and connected work environment, you will be responsible for working closely with cross-functional teams to ensure solutions aligned with business needs.
this role requires a deep understanding of collaboration technologies, including video conferencing (microsoft teams, zoom), unified communications (e.g., microsoft exchange, instant messaging (e.g., slack, microsoft teams)), and content sharing platforms (sharepoint, onedrive).
key responsibilities
* work as an active lead during segregation and separation of applications under collaboration.
* support and planning for detailed ongoing requirements for microsoft 365 implementation.
* provide expert technical support for collaboration systems, troubleshooting issues and resolving incidents escalated by junior team members.
* support workspace solutions, including all meeting solutions such as meeting rooms and large event rooms (virtual and physical)
* manage and optimize the organization's collaboration tools, including but not limited to: microsoft teams/sharepoint, zoom, jira
* ensure proper configuration, security, and user access to collaboration tools
* troubleshoot and resolve technical issues related to collaboration tools.
* provide training and support to end-users on the effective use of collaboration tools
* develop and deliver training programs on best practices for collaboration
* serve as a point of contact for collaboration-related questions and issues.
* stay up-to-date with the latest trends and technologies in the field of it collaboration
* accountable on supporting & monitoring email system; performs quality and spot checks of system performance..
* may participate in or manage quality assessments of internal operations and suppliers to analyze compliance and assess risk.
* learn, understand and apply rigorous quality standards, standard operating procedures (sops) and current good manufacturing practices (cgmp)
* act as critical issue point when required for the coordination with git, functional groups and outside vendors/contractors of the troubleshooting and resolution of sophisticated issues.
* working with messaging & collaboration engineers that provide technical expertise and recommendations for configuration management and it applications in response to projects and business needs.
* understands identity management for multiple applications and sub-systems in relationship to user provisioning and de-provisioning processes.
requirements
* bachelor's degree in computer science or equivalent experience.
* 6+ years of it infrastructure management experience.
* microsoft exchange on-line, exchange on-line protection, data loss protection (dlp) and dmarc management & smtp mailrelays,
* deep understanding of collaboration technologies, including video conferencing (microsoft teams, zoom, webex), unified communications (e.g., microsoft exchange, instant messaging (e.g., slack, microsoft teams)), and content sharing platforms (sharepoint, onedrive).
* test and deploy new microsoft 365 policies, applications, and features to keep our systems up-to-date and secure
preferred qualifications
* manage the equipment in our physical conference rooms
* incident, service request, and problem management using itil framework(servicenow).
* ensure that different platforms and devices can work together smoothly, allowing users to join meetings regardless of the platform used
* managing and maintaining all the devices in your meeting rooms, whether they are teams rooms, zoom rooms, or cisco/poly devices.
* prioritize a user-friendly experience, ensuring that meetings are easy to join, content sharing is seamless, and audio/video quality is high
* implement robust security measures to protect sensitive information during meetings
* ensure that the meeting room solutions integrate well with other tools used in your organization, such as email, calendar, and project management software.
* cisco esa/sma and proofpoint (desirable)
* identify and recommend technology best practices in the currently evolving environment & help stabilize the environment by applying industry standard best practices.
* provide adequate training and support to users on how to use the meeting room solutions effectively
* knowledgeable of hardware and software solutions
* availability for off-hour calls and systems work.
* must be a collaborator, possess outstanding customer service skills and be self-motivated.
* acts with a sense of urgency, illustrates ambition and drives for completion of tasks and projects.
* must be able to initiate and develop creative solutions that are cost effective and supportable.
* excellent interpersonal and verbal/written communication skills.
* strategic thinking and the ability to align it initiatives with business goals.
we are an equal opportunities employer and welcome applications from all qualified candidates.