*vacante para la empresa north american production sharing de méxico en tecate, baja california*:
*what you'll do*:
- meet with new accounts in the onboarding process and start an ongoing working relationship
- provide "white glove service" to assigned clients
- maintain existing account relationships through weekly/biweekly meetings designed to be proactive with account concerns or issues
- assist with importation documents and work with brokers along with our import/export team for incoming and outgoing shipments
- determining the quickest, most effective ways to answer a client's or customer's questions
- effectively direct, coordinate, and follow-up unresolved issues with different departments if needed
- monitor account activity such as orders, inventory, shipping, and more
- order processing/ mangement
- acount follow up
*what you'll need*:
- experience in the customer service field at least 3-5 years
- ability to learn software systems
- strong empathy for merchants and a passion for revenue and growth
- strong attention to detail and high-level organizational skills are a must
- demonstrate excellent verbal and written communication skills
- the ability to take initiative and use critical thinking to solve problems
- experience working with warehouses, e-commerce, or logistics is a plus
*schedule*
monday - friday from 7am till 5pm.
*nível de educación deseada*:
superior - trunco
*nível de experiência deseada*:
nível experto
*función departamental*:
atención al cliente
*industria*:
logistica
*habilidades*:
- sr. customer service
- customer services
- not a call center
- bilingual