Responsibilitiesteam supervision & leadership- lead, mentor, and coach the team.- organize and delegate responsibilities among collection assistants to ensure efficient workload distribution and accountability.- conduct regular performance reviews, 1:1 meetings, and training sessions to drive development and motivation.- ensure that team members follow instructions and comply with company policies and procedures.- promote a high-performance culture with accountability, inclusion, and collaboration.collections management- manage the full collections portfolio for all credit customers.- oversee daily collection efforts, including follow-ups on past-due freight invoices, demurrage/detention charges, and/or all open invoices.- ensure the team schedules and sends account statements on a weekly basis, utilizing available technology and tracking tools.- proactively identify and mitigate collection risks, initiating escalation processes with commercial and management teams when preventive or corrective action is needed.- monitor and analyze customer behavior and payment performance, sharing findings and action plans with management and leadership teams.customer & key stakeholders relationship- serve as the escalation point for complex or sensitive customer collection issues.- act as a communication channel between customers and internal departments to resolve invoice discrepancies or payment concerns.- provide customers with personalized service focused on resolving collection-related issues, ensuring communication is clear and professional through approved company channels.- build and maintain cooperative relationships, externally with customers and internally with key stakeholders, including sales, customer service, and trade.reporting controls & process analytics- monitor and report on kpis by preparing and presenting monthly performance reports for management with insights on trends, risks, and solution strategies.- ensure consistent application of credit and collections policies.- identify gaps and propose enhancements to existing workflows, leveraging technology where possible.- analyze data from team activities and customer portfolios to identify areas of opportunity and propose improvements.- partner with the credit risk team to evaluate customer exposure and ensure process documentation is up to date and audit-ready.education & experience- bachelor's degree in finance, business administration, international trade, logistics, or a related field.- postgraduate diploma or certification in credit management, financial operations, or supply chain is a plus.- 4–6 years of progressive experience in accounts receivable positions, preferably in the logistics, shipping, or freight forwarding industry.- at least 2 years of proven experience in a supervisory or team leadership role, managing collection activities and driving results through a team.- fluency in english is required (written and spoken). C1- experience working with b2b customers in complex account structures, particularly large cargo volume or global clients.- strong background in managing freight-related receivables, including demurrage, detention, accessorial charges, and container deposit recovery.- familiarity with international trade terms (incoterms), ocean freight documentation, and port/terminal billing practices.