Now hiring: customer support specialist (fully remote – mexico)type: permanentlocation: fully remote in mexico (supporting north york, on)? Hours: must be available for 8-hour shifts between 8:00 am – 8:00 pm estsalary band: 148,*,200 mxn annuallyadditional info: $17,000 cad monthlyabout the roleinsight global is partnering with a major hcm industry leader to hire customer support specialists across mexico.
in this role, you'll support employees via phone and email on payroll-related inquiries.
we're looking for service-driven individuals who can communicate clearly, stay patient, and act with urgency.if you're bilingual, customer-focused, and looking for a long-term remote opportunity with an enterprise organization — this is for you.required skills & experience1+ year of experience in a customer service or call center environmentfluent spanish & english (written and verbal)strong patience, empathy, and urgency when resolving customer issuesproficiency with microsoft office suitewhat you'll doprovide phone and email support to employees regarding payroll inquiriesdeliver exceptional customer service while troubleshooting issuesuse internal tools, systems, and process knowledge to resolve casesdocument interactions accurately and maintain service quality standards #j-*-ljbffr