role descriptionthis is a full‐time, on‐site role for a call center specialist located in cancún, roo.the call center specialist will handle customer support inquiries, provide exceptional customer service, and ensure a positive client experience.responsibilities include managing inbound and outbound calls, addressing customer concerns, and assisting with general inquiries.in this role, effective communication and a customer‐centric approach are key.qualificationsproficiency in customer support and customer service, with a strong focus on client satisfactionexcellent communication skills and ability to effectively handle customer interactionsexperience in contact centers and managing inbound/outbound call operationsstrong computer literacy, with the ability to use digital tools and platforms efficientlyability to work in a team‐oriented environment and maintain professionalism under pressurefluency in both spanish and english is highly desirableprevious experience in a similar role or in the remodeling and construction industry is a plushigh school diploma or equivalent; additional certifications in customer service are a plus#j-*-ljbffr