About basf-chemetall
basf/chemetall, is the surface treatment global business unit of basf's coatings division, operating under the chemetall brand, and a leading supplier of applied surface treatments worldwide.
at basf/chemetall, we develop and manufacture tailor-made technology and system solutions for applied surface technology.
our products protect metals from corrosion, facilitate forming and treatment, prepare parts optimally for the painting process and ensure excellent coating adhesion.
our technologies and products are used in a variety of industries and end markets such as automotive, aerospace, aluminum finishing and metal forming.
responsibilities the customer service representative is responsible for provide singlepoint of contactfor commercial support to our customers and sales representatives and interact frequently with chemetall´s manufacturing areas and warehouses.
candidateshould demonstrate the ability to manage multiple tasks.fulfill order management in sapdrive customeraffinity by delivering exceptional customer serviceidentify and implement processimprovements.facilitate proper and efficient information flow to meet or exceedcustomer needs and departmental and division wide performance expectations.ability to handle high-pressure, fast-paced environment requiringdiligence to detailproven analytical and criticalthinking skillsprioritizing customer demand to assist with improved productflowworkwith finance team to resolvecustomer credit and billing requestscollect and react to customer feedbackand claims, derive insights for sales and technical service, forward requests – if necessary – to technical serviceprovide information about ect products and services to customersmonitor history of order volume and product portfolioderive strategic insights for marketing and segment managersprovide input for sales and production planning process: keep track on orders and coordinate with supply chain and operations to ensure frictionless product supplycommunicate with customers via phone, email and chatprovide knowledgeable answers to questions about product, pricing and availabilitywork with internal departments to meet customer's needsdata entry in various platforms qualifications advanced englishbs degree preferred1-2 years of similar work experience requiredanalytical thinking: data analysis and evaluationinterface with supplychain and salesknowledge of crm softwareand sapexcellent communication and administrative skillsstrong knowledge of microsoftoffice