Job summary
maintain & support existing integration business system applications. Ibm sterling integrator (si), axway b2bi and all associated support systems.
essential duties and responsibilities
application administration
· ability to perform all duties of the application administrator ii.
· windows and linux os experience.
· perform application troubleshooting and maintenance activities.
· perform application upgrades and patching.
· maintain good working relationships with application vendors.
· maintain application integrity.
· identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
· ensure 100% adherence to all company policies and procedures (i.e. Health, safety and quality)
· maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to jabil or customer specific.
· maintain discretion and confidentiality in all areas pertaining to the it systems.
· comply and follow all procedures within the company security policy.
· provide leadership in integration projects for both customers and vendors
· provide regular updates to appropriate managers.
· drive continuous improvement through trend reporting analysis and metrics management.
· document application processes and procedures.
· assure that procedures and work instructions are efficient and not redundant.
· offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are consistent with industry standards.
· understand and embrace the business and it strategic direction.
· effective and efficient workload management. Good email management skills. Prompt meeting attendance.
· work with audit teams and adhere to compliance procedures.
· respond to and participate in on-call support and scheduled maintenance activities.
· improve and keep skill sets relevant and up to date.
· travel to and attend annual vendor conferences.
·work irregular hours when needed.
partner integration
· understand b2b concepts and protocol such as as2/as3, sftp, ssh, pki digital certificate encryption and management.
· interact with functional resource to understand &/or clarify requirements.
· develop architectural and process solution per our technical analysis to match functional specification.
· work with senior ecommerce programmer to prepare technical specifications for more complex projects.
· interpret a variety of instructions furnished in written, oral, diagram or schedule form.
support
· provide assistance to ec operations staff in supporting trading partners as required
· demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
teamwork
· participate in the exchange of ideas and information within the department.
· ask questions; encourage input from team members.
· confer with reporting manager on complex or unusual situations.
· may perform other duties and responsibilities as assigned.
job qualifications
knowledge requirements
· customer service skills as well as effective communication skills – both verbal and written.
· ability to follow written and verbal directions.
· good working knowledge of standard computer operating systems, i.e. Microsoft, linux. Knowledge of sterling integrator, and axway b2bi.
· understanding of database objects, tables, views, keys, indexes, stored procedures.
· understanding of software design methodologies.
· working knowledge of relational databases.
· ability to develop visio diagrams and powerpoint presentations.
· knowledge of networking protocols.
· knowledge of sap and idoc processing.
· knowledge of edi standards ansi, edifact. Rosettnet standard pip 2.0.
· good logical, analytical & mathematical skills.
· good organizational skills.
· ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
· ability to define problems, collect data, establish facts, and draw valid conclusions.
· ability to operate a personal computer including using a windows based operating system and related software.
· advanced pc skills, including training and knowledge of jabil’s software packages.
· ability to deal with standardized situations with only occasional or no variables.
· ability to read and comprehend simple instructions, short correspondence, and memos.
· ability to compute rate, ratio, and percent and to draw and interpret graphs.
requirements
bachelor´s degree required
fluent english speaker (this role will provedie regional support)
strong experience with linux is required
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