*are you passionate about travel and love helping people? Join our dynamic team in cdmx*
we are looking for a talented cruise sales representative to be the front line for our members, delivering five-star customer service and driving sales for a major cruise brand. If you thrive in a fast-paced environment, have a knack for solving problems, and are fluent in both spanish and english, this is the job for you
this role is perfect for a detail-oriented professional who can expertly manage both customer service inquiries and sales opportunities, ensuring every member has an exceptional and seamless experience from booking to disembarkation.
*what you'll do (essential responsibilities)*:
- handle inbound customer service and sales calls, offering accurate information and personalized cruise recommendations.
- provide comprehensive post-booking support, including managing changes, processing payments, and coordinating special requests up until the trip's completion.
- deliver exceptional service that builds trust, strengthens member loyalty, and encourages repeat business.
- use your product and brand knowledge to confidently identify and execute upsell and cross-sell opportunities.
- ensure data accuracy in all interactions to prevent errors and ensure a seamless booking and service experience.
qualifications for the position:
- experience: minimum 1 year of customer service and/or sales experience, preferably in a call center or the travel industry.
- bilingual fluency (a must): exceptional verbal and written communication skills in both spanish and english—able to communicate clearly and professionally with international customers.
- location: ability to work on-site at our office in colonia del valle sur, cdmx.
- proven ability to handle inbound customer interactions with the highest level of professionalism and accuracy.
- strong computer proficiency, including microsoft 365 (outlook, excel, word), and the ability to quickly adapt to new reservation and tracking systems.
- detail-oriented: excellent attention to detail and accuracy in data entry, bookings, and follow-ups.
*who we are*:
welcome to _arrivia_. We specialize in making brands better through the power of travel. With more than 55 years of combined experience, we are a merger of three powerhouse brands (in case you have heard of us in the travel industry) combining ice, sor technology and wmph vacations. With offices on both coasts of the us and around the world, we embrace diversity and a passion for travel across our global staff.
we are focused on building a customer-first culture, fueled by the best travel experiences for all our members at every point in their journey. Grow with us, as we continue our path to deliver innovative solutions and take charge of change. The adventure is only beginning. We are on a mission to help people around the world travel better and experience more. Our team members bring world-class skills to the table to create extraordinary memories for our partners and members.
*our core values*:
here at _arrivia_ we
- stay curious - explore new challenges and make space to learn, grow and improve.
- keep it real - earn trust through open, honest, and clear communication.
- own it - seek ways to make an impact and act.
- win together - create a culture of connection and inclusion where everyone can be their best.