Job title:
community operations manager
about the role:
the community operations manager plays a vital part in ensuring the smooth operation of our community. The successful candidate will be responsible for coordinating administrative tasks, managing relationships with residents, and overseeing various projects and initiatives.
main responsibilities:
- manage the collection of maintenance fees from residents.
- coordinate the execution of capital projects, including preparation and administration.
- ensure timely payment of owner services and vendor services.
- organize and analyze hoa service contracts for renewal.
- oversee payroll management using software.
- coordinate access for suppliers and vendors.
- communicate official announcements to the team.
- set up accounts and guide owners through the hoa application process.
- coordinate shutter installation and contents safekeeping during hurricane season.
- assist with the coordination and preparation of the annual hoa assembly.
- schedule monthly and weekly preventive maintenance checkups with suppliers.
- follow up on all communication received from suppliers, owners, or other entities.
critical skills & qualifications:
- ability to work under pressure and meet deadlines.
- strong teamwork and communication skills.
- high level of accuracy and attention to detail.
- excellent verbal communication skills.
- demonstrated compromise and responsibility.
- punctuality and good personal image.
- ability to multitask and manage multiple priorities.
- leadership and management skills.
- service attitude and ability to understand resident preferences.
- fluent english language skills.
- familiarity with office software and systems, including opera and salto systems.