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job title: pmo lead / program manager – retail & marketplace
location: monterrey-work from office
experience required: 10+ years
job summary:
we are looking for an experienced pmo lead / program manager to oversee and drive end-to-end program governance, delivery excellence, and stakeholder alignment for a large-scale retail and marketplace implementation. The ideal candidate will be responsible for managing cross-functional teams, ensuring timely delivery, and maintaining high-quality standards across all phases of the program.
key responsibilities:
* program governance:
* establish and maintain a robust pmo framework aligned with the client’s organizational strategy.
* define program structure, milestones, kpis, and success metrics.
* retail & marketplace implementation oversight:
* provide strategic direction and leadership across retail and marketplace solution implementation (e.g., ecommerce platforms, digital storefronts, pos integrations, backend order management).
* collaborate with technology, product, and business stakeholders to ensure delivery alignment with retail business goals.
* project planning and execution:
* lead program planning, budgeting, and resource allocation.
* monitor program performance, timelines, and deliverables across multiple concurrent projects.
* serve as the primary point of contact for client leadership, internal teams, and external vendors.
* prepare and deliver executive-level reports and presentations.
* identify, track, and mitigate program-level risks and issues.
* proactively address bottlenecks and implement corrective actions.
* lead cross-functional project teams, ensuring clarity in roles, responsibilities, and expectations.
* foster collaboration and a high-performance culture.
required skills and experience:
* proven track record as a program manager / pmo lead in large-scale retail and/or marketplace implementations.
* deep understanding of retail business models, ecommerce ecosystems, omnichannel, and supply chain operations.
* experience with platforms such as salesforce commerce cloud, magento, shopify, sap commerce, or similar.
* strong knowledge of agile, scrum, and waterfall methodologies.
* hands-on experience with tools like jira, ms project, confluence, and other pmo governance tools.
* excellent communication, negotiation, and stakeholder management skills.
* experience working with multicultural, globally distributed teams (latam/north america preferred).
* bilingual capabilities (english is mandatory; spanish is highly preferred).
education & certifications:
* bachelor’s degree in computer science, business, engineering, or related field.
* pmp, prince2, or pmi certifications preferred.
* agile/scrum certifications are a plus.
seniority level
* seniority level
mid-senior level
employment type
* employment type
full-time
job function
* industries
it services and it consulting
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