Overview
sap aftersales service consultant responsible for managing the configuration changes, and enhancements of our sap system support our customer service organisation.
we offer: to be successful in this role, your proven track record will enable you to deliver against the following key performance areas:
responsibilities
* design, customizing and implement core functionalities of sap cs / pm and/or sd module in aftersales service area automotive – also sap power user in the named modules are welcome.
* work on roll-out and implementation of new business applications and functionality within the named sap modules
* responsible for successful implementation, including providing functional expertise, guidance, presentation, and instruction on sap products to clients.
* knowledge and experience of technical aftersales service processes in sap mainly: orders, notifications, equipments and functional locations structures (including classifications, measurement points, etc.), contracts, maintenance planning.
* facilitates the gathering of requirements, designing, implementing, and supporting sap aftersales service to enhance the clients' business functionality and performance.
* participates in meetings and build trust with internal business customers, understand business objectives, and seeks alignment.
* engage with key users and business partners to identify and validate requirements and translate to solution design.
* analyzes and develops functional specifications and communicates to technical developers to develop the required solutions in the most efficient way.
* monitor and present periodic status to stakeholders.
* monitor risks / issues and prepare appropriate mitigation plans.
* ensure best practices are followed and required processes and specifications are documented.
qualifications
* bachelor's degree in computer science, mis, engineering, or similar field.
* 5+ years of experience in sap cs / pm or sd or similar sap modules is a must.
* experience working in s/4hana implementation projects.
* strong functional knowledge on the sap erp, and overall sap functional knowledge (integration with other components / modules sd, pm, mm) required.
* good knowledge of principle aftersales processes and objects (orders, contracts, equipment and functional location) and their processes behind.
* experience in working with global teams including cross business and processes.
* experience in setting up and maintaining ale and idoc scenarios.
* strong communication skills (english required c1/c2).
* resume/cv must be submitted in english.
* willingness to travel up to 10% internationally.
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