Only cvs in english will be considered.
advanced english proficiency is required.
important: only candidates with previous experience in pharmaceutical marketing and/or supporting pharma clients will be considered for this role.responsibilitiesprimary point of contact for clients and internal offshore teams for the assigned brandseffectively communicate project requirements to team members and stakeholders in a timely and clear fashion.collaborates with the offshore team to drive project execution with high quality and within timelines and budget to meet high client satisfactionmanage content production workflows across formats (digital, print, web, email, social, etc.) and manage multiple concurrent projectsbuild strong relationships with clients ensuring high satisfaction and trustdefines service delivery strategy and transformation roadmaps for client; harnesses best practices, industry landscapes, and emerging technologies to transform the businesstrack and report on volume, turnaround time (tat), and sla adherence and provide regular updates and reportingworks with internal teams to leverage data, metrics, and insights in order to provide strategic guidance and actionable inputs for the teams to transform internal operating structures/modelsmanages and mitigates engagement-level issues and risks and ensures proactive communicationevaluates operational metrics, formulates and implements short-term and long-term operational plans, and leads change management with regard to operations and delivery accordinglysets up and monitors key performance indicators for the engagement, helping the team achieve client outcomesgood to haveminimum of 4-6+ years of service industry experience preferably serving the pharma/life-science industrya strong understanding of the mlr processstrong understanding of project management, and financial and business acumenexcellent people management skillsstrong written and verbal communication/presentation skillsexperience with systems commonly used to support medical communications/mlr processes (for example, veeva promomats)
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