The it quality manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.
*responsibilities*:
manages a quality team.
Resolves variable and complex issues with substantial potential impact.
Identifies process efficiencies in support of unit objectives; recommends and implements new work procedures.
Develops a standard set of (organizational level) metrics related to the cost, effort and milestones of it quality activities.
Exhibits good understanding of concepts and procedures within own area.
Requires in-depth understanding of how own area integrates within it quality and has basic commercial awareness.
Evaluates subordinates' performance and makes decisions on pay increases, promotions, terminations, etc.
Uses evaluative judgment in complicated or novel situations; uses multiple sources of information.
Impacts the area through delivery of end results and contribution to planning, finances/budget and formulation of policies.
Management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
*qualifications*:
5-8 years experience in an it quality role with commensurate people management experience.
Proven organizational and time management skills.
Demonstrates quality improvements and metrics gathering
requires communication and diplomacy skills and an ability to persuade and influence.
*education*:
bachelor’s/university degree or equivalent experience
gestion de riesgos y entrega de producto por parte del proovedor
coordinación con grupos de pruebas
validar que los usuarios cumplan con su proceso de pruebas
habilidades de liderazgo
manejo de herramienta para gestion de cambios
procesos de itil
habilidades de comunicacion
gestion de planes de trabajo
inglés intermedio
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- *job family group*: technology
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- *job family*: technology quality
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- *time type*: full time
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- citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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