Assistant store manager
position description and key measures
department: retail operations
location: store location
report to: dm
position purpose and expectation:
assistant store manager position summary: we are seeking a dynamic assistant store manager to help lead our retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals.
key responsibilities:
leadership & team development
* support store manager in training, coaching, and developing store associates
* foster effective communication across all team members
* lead by example in providing outstanding customer service
* assist in recruiting, hiring, and onboarding new team members
sales & operations
* drive sales performance through team motivation and leadership
* execute operational procedures including opening/closing protocols
* manage inventory control and stockroom organization
* oversee accurate processing of shipments and merchandise flow
* monitor and maintain shrink prevention measures
* ensure store meets visual merchandising standards
customer experience
* create an engaging shopping environment
* resolve customer concerns professionally and efficiently
* maintain store appearance and cleanliness
* lead team in delivering personalized service
administrative duties
* support payroll management and scheduling
* maintain accurate financial records and reports
* ensure compliance with company policies and procedures
* assist with loss prevention initiatives
required qualifications:
* 2+ years retail management experience
* strong problem-solving and decision-making abilities
* excellent interpersonal and communication skills
* demonstrated leadership capabilities
* passion for retail and fashion
* ability to work in a fast-paced environment
* flexible availability including evenings, weekends, and holidays
* physical ability to perform tasks like standing, lifting, and moving merchandise
* embody company values and culture
* maintain professional appearance and attitude
* act as a brand ambassador both in-store and in the community
* stay current with fashion trends and product knowledge
key measures and accountabilities
key performance indicator
benchmark
* cash variance reporting
* weekly on friday’s
* variance investigations
* any variance above $50.00
* zendesk ticket response
* within 48 hours
* sales reconciliations
* day 3 of eom week
* monthly turnover reporting
* by 7th of each month
* balance sheet reconciliations
* day 10 of eom week
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