*work options*: remote
*key account manager*
*about us*
founded over 35 years ago, micromine is a leading provider of next generation technology for the mining sector. Over the years we have steadily grown to become one of the world's leading mining software companies, with our solutions used at more than 2,000 sites in over 90 countries.
*what we offer*
a dynamic multinational company, on a high growth trajectory, with the benefits of an established market leading business:
- a competitive salary and opportunities for professional development.
- comprehensive insurance cover, including medical (health, dental, vision) and life insurance.
- 15 days aguinaldos.
- 14 days paid vacation leave.
- flexible working arrangements to balance work and home life.
- a great culture and the chance to work within the mining technology industry
*about the opportunity*
our americas team (canada, usa, central & south america) are leading micromine's growth plans, and they are currently seeking a key account manager to join them. In this this role you will manage existing client relationships with a focus on customer satisfaction, renewals, and upsells and be responsible for managing your direct report(s). This position is based remote within mexico.
reporting directly to the regional manager - americas, your key responsibilities will include:
- developing plans to maintain and grow existing accounts across the americas.
- building relationships within key accounts to engage customers, maintain communication, and facilitate growth.
- identifying potential account challenges and addressing them early.
- sharing customer feedback with the regional manager, as well as assessing opportunities to enhance licensing structures.
- monitoring market trends and competitor activity to drive improvements with micromine's products and promotional strategies.
- lead a high performing account management team through mentorship, performance planning and ongoing guidance
- working with the sales team to help with budgeting, forecasting, and reporting.
*about you*
you will have a proven background within business development positions, including b2b sales exposure, and expertise in accounts management.
other key skills, experience, and qualifications:
- professional fluency in both english and spanish is a requirement.
- the ability to create effective account management and growth plans.
- exposure to the mining and / or exploration industries is a bonus.
- experience with software / saas sales is favourable.
- strong organizational skills.
*next steps