*company description*
jobs for humanity is partnering with nielsen to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life.
Company name: nielsen
- at nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.
*scope of this role*
- responsibilities
- provide world-class support to customers for requests, issues, questions, concerns or enhancements
- ability to utilize tools like salesforce to log tickets and then project manage the process internally with cross-functional teams and externally with all client stakeholders
- troubleshoot external/internal client issues and then escalate to internal and external stakeholders as needed
- investigate and suggest potential resolutions, workarounds, and tips for optimal use
- stay updated on industry trends and technological advancements and emerging digital support techniques
- experience in quality assurance or software testing is beneficial
about the role
- this position will initially require an *on-site *training schedule with the potential to eventually become hybrid or fully remote.
- our mexico city nielsen office is located at av. Javier barros sierra 555-piso 7 y 8, santa fe, zedec sta fé, álvaro obregón, 11510 ciudad de méxico, cdmx
*qualifications*:
- bilingual: fluent in both english and spanish
- high school diploma or equivalent; some college education is a plus
- proven experience in a customer service or support role
- strong analytical and problem-solving skills
- ability to handle a high volume of customer interactions in a fast-paced environment
*about nielsen