Otc executive (order to cash)
location: cancun‑based
temporary position: 6 months
job summary
we are building a high-performing order to cash capability for latam, and you will play a key role from order to payment: issuing accurate invoices, supporting timely revenue recognition, and driving cash collection to improve dso and manage risk. You will partner with customers and internal teams to deliver a proactive, value-adding service across the region.
job responsibilities
* posting, clearing & reconciliations: execute posting, clearing, and account reconciliations in line with slas/kpis.
* collections & cash application: monitor open orders and balances; coordinate actions to collect cash and reduce dso, escalating risks as needed.
* customer experience: handle inquiries with a customer-first mindset; resolve issues quickly and professionally.
* stakeholder support: partner with the latam sales team and cross-functional stakeholders to remove friction and improve outcomes.
* risk & controls: track portfolio health (mid/long-tail latam accounts), identify risks, and support mitigation plans.
required skills
* solid understanding of otc/finance processes (invoicing, collections, accounts receivable, order management).
* ability to meet deadlines/slas, prioritize, and deliver results in a fast-paced environment.
* strong analytical mindset and attention to detail.
* customer-service orientation with clear, empathetic communication.
* effective collaboration with sales, credit, and operations.
required tech skills
* good ms excel skills (filters, lookups, pivot tables for portfolio/aging/dso tracking).
* experience with erp/finance systems (sap experience is a plus).
qualifications & experience
* 2+ years in finance operations/otc/ar/collections or related roles (travel industry experience is a plus).
* strong spanish and portuguese (written and verbal).
* basic english required.
* degree in business/finance/administration or related field (desirable).
at hbx group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference