What you will do?
* promote awareness of brand image internally and externally.
* communicate with potential owners via telephone to confirm preview package sales/tours.
* explain details and requirements related to attending a sales presentation to potential owners and verify that individuals meet eligibility requirements.
* overcome potential owner objections while maintaining a polite and enthusiastic demeanor. Encourage guests or callers to purchase or schedule preview package sales/tours.
* check availability of accommodations and dates, including finding alternative dates or options if first choice is not available.
* answer guest questions about property facilities/services.
* contact appropriate individual or department (e.g., sales, data administration, accounting) as necessary to resolve guest calls, requests, or problems.
* follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets.
* welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
* speak with others using clear and professional language; answer telephones using appropriate etiquette.
* develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
* comply with quality assurance expectations and standards.
* perform other reasonable job duties as requested by supervisors.
hyatt vacation ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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