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we are seeking an experienced iscala techno functional professional to join our team. The ideal candidate will have thorough knowledge of iscala erp systems and proven experience in providing high-quality technical & functional implementation for large scale iscala deployment projects. The techno functional specialist will be responsible for requirement gathering, development and leading iscala erp solutions for multiple business units.
key responsibilities
* provide technical & functional solutions for iscala erp system users, developing complex business solutions while assisting hyper care assistance to end users.
* functional deployment: manage functional deployment responsible for build, sit, uat & end-users training, serving critical, time-sensitive, and complex iscala erp implementation.
* users support: take responsibility for the functional deployment, troubleshooting, and ongoing hyper care support of iscala erp systems, as well as the related edge apps ecosystem.
* responsible for the development, troubleshooting, and users’ assistance for iscala erp systems, as well as the related edge apps ecosystem.
* provide advanced troubleshooting on complex systems involving interactions between iscala erp, databases, external edge apps integrations, including development and support.
* manage localization, electronic invoicing and advanced functions, complying statutory and regulatory requirements.
* automate processes and secure workflow integrations using epicor service connect and other technologies.
* develop reports using ms sql server ssrs and other epicor technologies.
* resolution and investigation of technical issues on the iscala ecosystem. Root cause analysis and resolution of any iscala related interfaces.
* ensure customer satisfaction through effective communication and problem resolution and comply sla standards.
* conduct training sessions for end users to enhance their understanding of iscala features and functionalities.
* proactively identify opportunities for improvement in application performance, processes, and user experience. Participate in the development and implementation of new enhancements.
* participate in system upgrades and testing to ensure functionality and performance.
qualifications
* bachelor’s degree in computer science, information technology, or a related field.
* 6-8 years of hands-on experience in iscala technical support or a similar role.
* strong knowledge of iscala erp system and related technologies.
* iscala technical development
* ms sql server 2019, ssrs report development, ssis development, sql programming
* epicor service connect integrations development
* excellent communication and interpersonal skills
* fluent in english (required)
* strong experience with database management and complex sql scripting.
* ability to work independently and as part of a team in a fast-paced environment
seniority level
* seniority level
not applicable
employment type
* employment type
full-time
job function
* job function
business development and sales
* industries
industrial machinery manufacturing
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