Technical Support Specialist Junior.MéxicoSSC / Central Technical SupportReports to: Supervisor Technical Support.Summary: The Technical Support Agent offers customer support and technicalassistance.
This team consists of experts familiar with Festo products,solutions, and applications.
They help customers by resolvingtechnical issues, answering questions, providing product information,and guiding the optimal use and implementation of Festo solutions.Their role is crucial in ensuring customer satisfaction and facilitatingthe smooth operation of products and systems.Location: Tlalnepantla, estado de México.Travel expectations: NAResponsibilities:Provide remote support to customers for troubleshooting and commissioningelectric automation, pneumatic, and process automation systems.Diagnose and resolve technical issues related to product malfunctions, improperinstallations, incorrect parameter settings, valve terminals, and Industrial Ethernetnetworks.Recommend appropriate components for customers' electric automation, factory,and process automation applications.Collaborate with customers to gather information about their needs and designtailored solutions.Advise customers on upgrading obsolete products to enhance their systems.Have a strong understanding of products and technology to address customerrequests.
If needed, set up hardware to replicate the customer's setup for remotetroubleshooting.Knowledge, Habilites and Experience:Bachelors degree in Mechatronics Engineering or a related field.Understanding of products and applications in electrical drive systems, pneumatics,and process automation.Familiarity with the Festo product portfolio is a plus.Proficient in office software applications (Outlook, word, Excel, Power BI).
Excellent written and verbal communication skills in English.Experience in customer interactions, particularly in technical discussions isbeneficial.Self-motivated and accountable, with a strong sense of responsibility.Technical enthusiasm for new product launches and innovative applications.Ability to collaborate effectively within an international team environment.Proficiency in additional languages such as German, Spanish, or Chinese is a plus.At least 1 year of experience or recently graduated in a similar role in a relevant field.Physical requirements:You should spend more than 50% of your time seated, as customer requests arereceived electronically.
The remaining percentage should be dedicated to testingsystems in the laboratory or visiting cutomer ´s plants (Only MX customers).