We are a medium-sized, international company that is driven by technology.
we integrate our standard products into custom systems for various assembly functions to accommodate our customers in automotive, appliance, aerospace, medical, and other industries.
to support our extraordinary teams who build great products and contribute to our growth, we're looking an it support specialist located in arteaga, coahuila.
*key responsabilities*:
- *user support*:_
provide technical support to end-users, assisting them with hardware, software, and connectivity issues.
respond to it support requests promptly and effectively, ensuring mínimal disruption to their workflow.
- *it ticket management*:_
monitor and manage it-related tickets through jira or a similar ticketing system.
document all incidents, track progress, and ensure timely resolution of issues.
- *hardware and software management*:_
maintain an inventory of it assets and create purchase requisitions.
install, configure, and troubleshoot hardware and software components as needed.
- *erp support*:_
provide support for the company's erp system, assisting users with navigation, troubleshooting, and basic configuration tasks.
collaborate with the it global team to resolve complex issues and to to ensure alignment with organizational goals and standards.
*qualifications*
- complete training in the it field, e.g., it specialist or comparable.
- at least 3 years of previous work experience.
- express yourself well in written and spoken english.
- strong knowledge of office 365 and windows 10/11.
- it ticketing systems and erp system experience is a plus.
tipo de puesto: tiempo completo
horario:
- lunes a viernes
prestaciones:
- seguro de gastos médicos
- seguro de gastos médicos mayores
- vales de despensa
lugar de trabajo: empleo presencial