Overview
if you're looking for a career where you can make a real impression, join global service center (gsc) hsbc and discover how valued you'll be.
hsbc is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.
we aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
we are currently seeking an experienced professional to join our team in the role
testing analyst
.
role purpose
this role sits within gps client management operations (cmo) and will
(i) support gps clients with integration and migration projects and deliver service in-line with okrs;
(ii) support the team in executing the service model of client file testing and migration hub within client connectivity.
the centralized client file testing and migration hub within client connectivity will be responsible for providing best in class file testing capability, leveraging the file validation tools, and assisting our clients with migration projects.
the role of a testing manager in client integration is critical to ensure the technical aspects of client integration and migration projects align with the business objectives, and that the resulting solutions are robust, scalable, and efficient.
main activities
job holder will be expected to manage client integration & testing and migration projects including but not limited to e-channel (e.g., hsbcnet, h2h, swiftnet) and treasury api etc., sepa and iso migration etc.
provide smooth project delivery through successful sit/uat/pvt tests and handover to client service support teams, while providing excellent client satisfaction and end-to-end experience.
think laterally beyond procedures to resolve issues ensuring service tats are met, leading to better client experience.
understand client and stakeholder business needs and payment requirements to provide professional and tailor-made advisory on integration project.
effectively manage and resolve client escalations, engaging management, and functional partners as necessary to seek quick resolution.
protect sensitive client and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy.
maintain and observe all hsbc control standards and implement and observe the group compliance policy, including the timely implementation of recommendations made by internal/external auditors and external regulators.
responsible for client file testing and migration hub complex project management, and ensure that skills are up to date with market trends.
job holder should be mature, able to work under pressure and able to self-motivate and motivate team members in a challenging environment.
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