A global financial services company in monterrey seeks a service design senior specialist to develop and implement customer-centered service solutions. The role focuses on leading design projects, integrating customer insights, and utilizing design thinking principles. Candidates should have a bachelor's degree and experience in project management, user research, and design methodologies. Strong communication and project leadership skills are essential to drive service initiatives and improvements, fostering an effective collaboration environment. A passion for enhancing customer experiences is important.
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