Through our dedicated associates, conduent delivers mission‑critical services and solutions on behalf of fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
you have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
function description
* supporting functions that enable the effective and efficient delivery of services and products.
* partnering with operational teams to improve and transform business processes, optimize knowledge, skills, productivity, quality, and ensure compliance.
job family description
* supporting functions that enable the effective and efficient delivery of services.
* collaborating with operational teams to improve and transform business processes, optimize knowledge, skills, productivity, quality, and ensure compliance.
job track description
* achieves goals through the work of others.
* management responsibilities include performance appraisals, pay reviews, training and development for three or more employees.
* requires broad technical expertise and company/industry knowledge.
* accountable for functional, operational and/or program management.
* management responsibilities include hiring & terminating decisions, performance appraisals, pay reviews, training and development for three or more employees.
general profile
* supervises the daily activities of business or technical support or production team focused on routine or transactional work.
* responsible for results of the team.
* works within established precedents and practices.
* analyses information to solve ongoing problems.
* typically does not perform the work supervised.
functional knowledge
* has comprehensive understanding of a range of processes, procedures, systems and concepts within own discipline.
business expertise
* uses insights into how the team integrates with other teams to coordinate efforts and resources to achieve shared and individual objectives.
impact
* has direct impact through responsibility for the quality of the tasks performed or services provided by the team.
leadership
* provides day‑to‑day supervision to a team including coaching on performance, coordinating activities, checking on quality and work progress.
interpersonal skills
* requires tact and diplomacy to exchange ideas and information in a concise and logical way.
responsibility statements
* manages the development and growth of operation analysts to advance the divisional missions and objectives.
* oversees recommendations of the operations analysts team related to operational dashboards, service level of agreements (slas), operating procedures, governance structures and metrics for process and cost improvements.
* educates to enhance capabilities of soft skills, technical skills, and business domain knowledge to the team.
* supports hiring of personnel and performs performance reviews.
additional information
* performs other duties as assigned.
* complies with all policies and standards.
* conduent is an equal opportunity employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other protected group.
* at conduent we value the health and safety of our associates, their families and our community.
* for us applicants while we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible.
* providing this information is a requirement of your employment at conduent.
summary
the manufacturing supervisor is responsible for supervising operations to ensure production is operating in a safe, efficient, and timely manner. Responsible for production schedules, and posting of daily work assignments based upon production needs and individual strengths. Must be shop floor oriented and provide “hands‑on” product/process support for all reports on a daily basis. This individual will be the driver behind product/process safety, quality, delivery and morale. Accountable for continuous improvement of assigned department as well as training and development of direct reports.
core competencies
* time management
* creative and innovative thinking
* coaching, counseling and motivation
* lean manufacturing
* development and continual learning
* analytical and problem solving skills
* research and analysis
* decision making and judgement
* flexibility
job duties
* all work must be performed in a safe, efficient manner in compliance with company policy, local, provincial and/or federal rules and regulations and if applicable collective agreement.
* communicates, trains, guides and coaches employees to achieve operational initiatives that optimize team efforts in the manufacturing of high quality products.
* evaluates interpersonal skills, provides feedback and recommends methods to improve interpersonal communications.
* schedules and assigns personnel to work according to the demand of the manufacturing schedules.
* continually assesses the limitations of equipment capacity and materials supply to directly make adjustments to personnel for optimization of manufacturing output.
* assesses each employee's abilities and skills to match with capabilities required for each area of the manufacturing floor.
* continuously monitors and tracks output, manufacturing processes, labour efficiencies, direct operating expenses, and quality indicators for assigned cost centers.
* measures performance and quality.
* drives positive results in operational key process indicators.
* establishes and builds working relationships with other departmental personnel, such as maintenance, engineering, finance, planning, and quality to meet production schedules.
* meets regularly on a formal basis with management team to review production results and improvement priorities.
* performs other related tasks as assigned.
requirements
* 1-3 years’ related work experience.
* knowledge of occupational health and safety act, and labour laws.
* conflict resolution management and time management.
* strong communication, presentation, organizational, problem solving, teamwork interpersonal and leadership skills.
* proficient computer skills.
* effective use of technology, instruments, tools, and information systems.
* ability to seek a team approach.
* ability to give guidance and direction as required.
* ability to set direction, make decisions and oversee the line with little to no direct supervision.
* solid computer proficiency and knowledge of microsoft office software suite.
* availability to support/operate on off shifts as required.
* ability to deliver business results both independently and through others.
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