*_puebla_*_, _*_mexico_*_ _*the infrastructure operation center specialist is a position that provides an opportunity to work in a fast-paced collaborative environment.
the specialist must monitor our and the customer's infrastructure and resolve any incident that appears.
*:*general accountabilities*:- analysis and verification of monitoring alerts to produce incident identification, classification, and prioritization.- create, improve, and maintain monitoring alerts based on the correlation of different data sources.- operate and maintain operative systems like windows desktop, windows server, and linux.- operate and maintain various it services like active directory, file systems, antivirus, backups, etc.- respond to security incidents and investigations working closely with customers and it providers, following sla requirements and itsm processes.
*job qualifications*:*education*:- bachelor's degree preferred.- itsm foundation training is required.
*experience*:- 1+ years of experience in a customer service monitoring operational environment.- good technical understanding of network fundamentals and common internet protocols.- proficient in windows and unix/linux operating systems.
*professional skills*:- fluent english language skills required: verbal and written communication.- have strong interpersonal and communication skills: capable of training users in complex topics and making presentations to internal groups.- able to write intricate system and user documentation.
capable of writing and explaining purchase justifications.- experience working with multicultural teams and customers.- self-motivated and disciplined.- strong stakeholder relationship management skills.- strong investigative and analysis skills.- strong technical and process design and implementation skills.- experience defining, creating, and managing procedures.- participate in a rotating 24/7 schedule responding to critical issues.
*:*benefits*:medical, dental, and life insurance.
savings fund, vacations bonus, christmas bonus, grocery bonus, annual bonus.
*ptos*:vacation days.
*save on commute*:paid office parking.
*discount programs*:medical-related discounts.
*prime location*:in the heart of puebla, with views of popocatepetl volcano, restaurants, and amenities close by.
*sponsored events*:team social events and christmas dinner.
*sport activity*:join your colleagues in various sports activities in the area.
*eat & drink*:enjoy a kitchen stocked with drinks, coffee, and snacks.