Project delivery specialist
* coordinate technical aspects of the project delivery process, identifying and resolving issues in a timely manner.
* provide short-term post-launch support and knowledge transfer to guarantee seamless handovers.
this role requires close collaboration with local clients, system integrators, and the headquarters technical team to ensure projects are delivered on time and meet quality standards.
key responsibilities
1. system implementation and technical delivery:
o install, deploy, and configure software systems, including dispatch console/call-taking console software, gis mapping, positioning, and visualization modules, recording, logging, and alarm modules, cad/incident ticketing/dispatch workflow systems.
o implement bwc systems, including configuration, firmware upgrades, batch import of body cameras, installation and network integration of multi-docking stations, deployment and configuration of the evidence management platform/evidence center software.
o participate in and lead system integration and testing, including integration with radio systems (dmr/tetra/lte/mcx, etc.), integration with the client's existing ip network (vlan/vpn/firewalls, etc.), integration with video surveillance platforms, recording systems, and other subsystems.
2. delivery process management and on-site work:
o act as a project manager during technical plan review and delivery schedule planning, providing input on timelines and resource allocation.
o execute on-site deployments according to plan and maintain close communication with clients.
o provide on-site technical support during critical project milestones (fat/sat/pilot run/final acceptance).
3. customer technical support and training:
o serve as the main technical contact for the client during the implementation phase and respond to technical issues.
o conduct technical and operational training sessions for clients.