Your day to day:financial returns- compile occupancy statistics.- monitor monthlyupselling andihgr enrolment targets.- cash handling and banking procedures.- dealing with irregular payments.- supervise the cashiering system and prepare reports.- follow up on outstanding payments from ta/corp.- instructing staff in credit policies and facilities.- instructing staff in cash security procedures.people- conducts shift briefings to ensure hotel activities and operational requirements are known.- conduct training in relation to front office matters.- maintains and ensure comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems is conducted throughout the front line team.guest experience- maintenance of information about local events.- supervise group bookings.- conduct and monitor aircrew allotment/block while ensuring smooth in and out experience.- assisting with complaints and address them to superior if necessary.responsible business- maintain data integrity standard.- all relevant hotel safety guidelines and procedures outlined in the employee handbook or training documentation have to be followed at all times.- maintenance of guest information.what we need from you:- communication skills are utilized a significant amount of time when interacting with others; demonstrated ability tointeract with customers, employees and third parties that reflects highly on the hotel, the brand and the company.- proficient in the use of microsoft office and front office system- problem solving and organizational abilities- diploma or vocational certificate in hotel administration, hotel management or equivalent- 3 years' experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.how do i deliver this?We genuinely care about people and we show this through living out our promise of true hospitality each and every day.it's what connects every colleague in all ihg^®hotels- true attitude:being caring, wanting to make a positive difference, and building genuine connections with guests- true confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay- true listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs- true responsiveness: is about providing guests with what they need, and doing so in a timely and caring mannerthere's so much more to the job than we can capture here.it's simply about creating great experiences, doing the right thing and understanding people.what we offer:we'll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.join us and you'll become part of the family – and like all families, all our individual team members share some winning characteristics.as a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives.you need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit / to find out more about us.don't quite meet every single requirement, but still believe you'd be a great fit for the job?We'll never know unless you hit the 'apply' button.start your journey with us today.#j-*-ljbffr