This claims specialist ii, in our monterrey center of excellence, supports our over, short, and damage (os&d) team for the transportation management division. The team is responsible for resolving os&d issues for our customers.
What you’ll do
- perform time-sensitive, front-line, customer and carrier-facing work by processing os&d issue
- provide carriers and customers with top-tier service and respond to requests in a timely manner.
- use multiple systems to process issues (myezclaim, transportation management system, carrier websites, customer portals, *sap*.)
- resolve incidents using customer-specific processes and use problem solving skills to make sure all incidents are resolved in a timely manner.
- other responsibilities as assigned.
- generate and share ideas that lead to process improvement (efficiency) and/or customer experience improvement
- analyze os&d activities to report trends and share ideas for cost containment or reduction of os&d occurrences
basic qualifications
- excellent english language skills - verbal and written
- bachelor’s degree
- 1 - 2-year work experience in osd, logistics or customer service.