About us
we are a world-leading insurance company, protecting what matters for human progress. Our diverse and vibrant community fosters a culture of respect for each other, our customers, and the communities we serve.
our focus areas include:
* data technology to enhance customer experience
* advanced procurement & sourcing to increase efficiency and manage risks
* a high-performing global team to strengthen partnerships within our organization
job description
ensure coordination and supervision of activities during shifts, establish effective communication with support areas, monitor and resolve incidents, and guarantee operational continuity. The goal is to optimize operational management and improve performance.
main responsibilities
* control activities carried out by team members.
* ensure operational continuity during shift changes, providing incident response information.
* establish and maintain communication channels with support areas to follow up and resolve events and incidents.
* prepare reports to identify improvement areas.
* ensure compliance with operational standards.
required skills & qualifications
* minimum 2 years of experience in monitoring operations, handling alerts and events.
* knowledge of itil service operations & transitions.
* ability to evaluate situations effectively.
* proficient in microsoft office.
* excellent communication skills.
* leadership and quick decision-making skills.
* professional proficiency in written and spoken english.
benefits
we foster a respectful work environment where individual differences are valued. We offer flexible remote work arrangements and equal opportunities for career growth and development.