We’re hiring! At cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A great place to work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities.
job summary
field services engineer : field service deskside engineers provide level 2 support for the desktop environment including responsibility for deployment of desktop/laptop and, when applicable, physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling.
key responsibilities
* provide level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.
* analyze, resolve, respond to, and document end user inquiries.
* install desktop/laptop software using approved tools.
* troubleshoot operating system.
* troubleshoot connection issues with lan/wan.
* update tickets with accurate and timely records of work performed and resolution detail.
* maintain and contribute to a knowledge base.
* coordinate hardware warranty repair.
* escalate to 3rd party vendors when necessary.
* responsible for raising and coordinating problem management issues.
* perform additional tasks (end user/infra related) when required.
* participate in projects.
* strong understanding and skills in sla, kpi management.
required skills
* minimum 2-3 years of experience providing it support services, end user support experience preferred.
* experience in factory/manufacturing environment desirable.
* experienced in active directory user administration, os imaging processes, ticketing, sw installation and imaging tools, automated help desk systems, troubleshooting in the windows desktop environment (networking, os, microsoft office suite, pc hardware, printers), network and local printer installation.
* basic understanding of sccm client troubleshooting.
* knowledge of tcp/ip, windows security (share and ntfs permissions).
* extensive knowledge of windows os and related configuration.
* basic knowledge of servers, switches, routers, and data center related hardware.
* basic knowledge of backup technologies.
* ability to work in a team-oriented multi‑tower and vendor environments.
* ability to multitask and prioritize work.
* ability to adapt to new processes and procedures.
* ability to work in a fast paced environment.
* ability to handle and safeguard confidential information.
* excellent oral and written communication skills.
* ability to deliver services on time, demonstrate strong customer service skills, and achieve a high degree of end user satisfaction.
* ability to convey technical issues and material to non-technical end users and managers.
education
* diploma or degree in it.
* itil and/or any other additional certification preferred.
* a+, comptia, comptia+ preferred.
we are committed to respecting human rights and building a better future by helping your minds and the environment.
we invest in people and their wellbeing. We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.
igualdad de empleo y política de acción afirmativa: cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.
at cognizant we believe that our culture makes us stronger! Join us now!
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