Descripción - externa
*case manager*
manage the client onboarding experience, expectations and communications following the completion of the sale by the relationship manager (rm).
coordinate the onboarding process, including the collection of client information required to complete the client due dilligence (cdd) profile, to the point where the client has an active cash account and channel access.
the role will ensure client expectations are set against defined service level agreements (slas) and these sla's are visible & managed across all functions.
*activities*
coordinate the client onboarding cases from initiation to the point
the client cash account is open and hsbc net channels access has been provided
manage new to bank client onboarding and existing client cdd process's to defined slas, ensuring any risks to the timescales are escalated to the team leader and relationship manager
liaise with the relationship manager and client to gather detailed client information and supporting documentation required to complete the cdd profile including financial crime risk rating (fcrr), know your customer (kyc), identification and verification (id&v), and screening / adverse media.
review and check for completeness of cdd information and supporting documentation before submitting the case to quality control for review and approval
act as a point of escalation for service delivery and escalate a case to the relationship manager if the client is not cooperating
at hsbc, we expect our people to treat each other with dignity and respect, creating an inclusive culture that promotes equal opportunity.
our values define who we are as an organization and what distinguishes us, we value difference, we move forward together, we take responsibility for our actions, we use good judgment, we do the right thing and we make things happen.
at hsbc we are oriented to guarantee gender equality and constant training for our employees as well as the protection of their labor and social rights
"we want you to be part of our team!
find out what it's like to work with us"
*requirements*:
calificaciones - externas
*skills*:
- experience in client service - desired
- english as a second language - intermediate-advanced level
- internal systems knowledge: hogan, leap, connect - desired
capabilities
- high level of responsibility, organization and proactivity
- effective communication skills, both written and spoken
- problem solving ability
at hsbc, we expect our people to treat each other with dignity and respect, creating an inclusive culture that promotes equal opportunity.
our values define who we are as an organization and what distinguishes us, we value difference, we move forward together, we take responsibility for our actions, we use good judgment, we do the right thing and we make things happen.
at hsbc we are oriented to guarantee gender equality and constant training for our employees as well as the protection of their labor and social rights
"we want you to be part of our team!
find out what it's like to work with us"