Direct message the job poster from thales
responsibilities
* responsible for account management, including strategy formulation, customer relationship management, opportunity identification, and deal closing.
* responsible for commercial operations such as pricing negotiation, contract signing, and collection.
* manage existing customers to develop partnerships within telecommunications industries for the region.
* liaise and coordinate with internal resources to meet customer expectations.
* to report market needs, opportunities for solutions and services, competition activity, and recommendations on product definition.
* to increase market share, revenue, and margin in-line with quarterly and yearly objectives.
* the goal of establishing uniform processes and procedures is to ensure that each customer gets the same experience from the onset of contact.
* able to present the thales mcs product portfolio to key accounts.
* contributes customer service information and recommendations to strategic plans and reviews; prepares and completes action plans; implements production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determines system improvements; and implements change.
* meets customer service financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, initiating corrective actions.
* determines customer service requirements by maintaining contact with customers, visiting operational environments, conducting surveys, forming focus groups, benchmarking best practices, and analyzing information and applications.
* improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
requirements
* degree in engineering, computer science, business, or a related field.
* itil foundation and pmp certification.
* previous and relevant experience in sales or pre-sales in telecommunications products and solutions.
* strong knowledge of technical and innovative solutions in it and telecommunications industries and knowledge of sales methods and sales control.
* strong communication and negotiation, analytical, results-oriented, a substantial time manager, autonomy, honesty, and empathy.
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