Responsibilities- bookings- customer support- dedicated account desk- enquiries (ad hoc)- relationship management- tracking & monitoring solutions (including prevention)- dedicated customer support- account creation- process onboarding- customer inquiry- providing quotes- complaint handling- issue resolution- case management- service recovery- pro-active prevention- claims handling- escalated issue resolution- tracking- customer relationship managementjob descriptioninvolves online and telephone contact with external/internal customers within the functional area and completing any related administration.qualificationsinterpersonal skills, written & verbal communication skills, team working skills, microsoft office & pc skills, problem solving skills – high school diploma.some college preferred.spoken and written fluency in local language as well as english as determined by the result of toeic exam (600 points).three (3) years related experience.#j-*-ljbffr