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senior hr @ prolegion | mba, hr management
job title: endpoint operations technician
role summary
we are looking for an experienced endpoint operations technician to manage, support, and optimize our azure virtual desktop (avd), microsoft intune, and physical endpoint environments. This role provides escalation support for end users globally, works closely with desktop engineering, security, and compliance teams, and ensures high-quality delivery of end-user computing services.
you will be responsible for endpoint lifecycle management, system integrations, application packaging, patch management, and technical documentation to support both internal teams and end users.
key responsibilities
* manage and support azure virtual desktop (avd) including image creation, vm deployment, and performance monitoring.
* operate and maintain windows endpoint environments (physical and virtual).
* configure and administer sccm task sequences, patch management, imaging, and application deployments.
* package, test, and deploy new applications and software updates.
* provide level 2/3 escalation support for end-user computing issues.
* partner with engineering teams to develop endpoint solutions.
* implement and support microsoft intune for device configuration, compliance policies, and autopilot deployments.
* monitor and troubleshoot endpoint security and compliance alerts (cyberark, endpoint protection tools).
* manage lifecycle of desktops and laptops including firmware, bios, and service pack upgrades.
* create and maintain technical documentation, sops, and end-user runbooks.
* support pxe environments (1e products) and automation for software and patch deployments.
technical qualifications
* 5+ years hands-on experience with azure virtual desktop (avd).
* 5+ years as an endpoint operations technician or similar role.
* strong knowledge of microsoft intune, sccm, fslogix, gpo, active directory, and powershell.
* experience with application packaging (installshield or equivalent) and workstation imaging.
* expertise in patch management, firmware upgrades, and endpoint protection engineering.
* familiarity with itil framework and enterprise-level troubleshooting.
* scripting skills (powershell, batch, vbscript, sql) are a plus.
* strong understanding of windows 10/11 environments and group policy management.
general qualifications
* strong problem-solving and root cause analysis skills.
* ability to work collaboratively in a global, enterprise environment.
* strong documentation and process management skills.
education
* bachelor’s degree in computer science, information technology, or a related field.
seniority level
* seniority level
mid-senior level
employment type
* employment type
contract
job function
* job function
information technology and strategy/planning
* industries
it services and it consulting
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