Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and sms every day.
customer.io powers automated communication that people actually want to receive.
we help teams send smarter, more relevant messages using real-time behavioral data.
about the role
we're hiring a senior sales manager to lead a team of account executives.
this is a frontline leadership role.
your job is to translate our go-to-market strategy into consistent team execution.
you'll coach reps, inspect deals, drive forecast accuracy, and create the structure that allows strong performance to repeat quarter after quarter.
you'll contribute insights to sales leadership — what's working, what's not, where we should adjust — but your primary accountability is team performance and development.
some things you'll do
lead and develop a high-performing team
coach and develop account executives to consistently meet or exceed quota
run focused 1:1s centered on deal quality, skills growth, and accountability
support rep ramping and address performance gaps early
foster a team culture rooted in ownership, collaboration, and high standards
drive pipeline health and forecast accuracy
lead weekly pipeline and forecast reviews focused on deal progression, qualification rigor, and next-step clarity
improve predictability by strengthening inspection discipline and crm hygiene across the team
maintain appropriate pipeline coverage and proactively identify creation gaps
reinforce structured, rep-owned outbound execution tied to measurable standards and pipeline outcomes
use metric review and experimentation to improve outbound effectiveness over time
support high-quality deal execution
coach reps to run thoughtful, well-qualified mid-market opportunities from discovery through close
elevate deal strategy by strengthening positioning, value articulation, and executive-level communication
help reps navigate complexity in pricing, stakeholder alignment, and procurement processes
identify patterns in stalled deals and raise the team's overall execution maturity
partner cross-functionally
collaborate with sales ops, marketing, and solutions architects to unblock deals and improve execution
share frontline feedback on messaging, territory design, and enablement
pilot and operationalize gtm initiatives within your team
what we're looking for
7–10 years total sales experience, with 3–5+ years managing quota-carrying reps, preferably within the marketing technology saas industry.
demonstrated success leading mid-market or high-velocity sales teams
strong pipeline inspection and forecasting discipline
experience coaching outbound pipeline generation in evolving sales motions
familiarity operating within a structured qualification framework such as meddicc
clear, direct communicator comfortable holding high standards
proven ability to work cross-functionally in a collaborative, growth-stage environment
we believe in transparency.
compensation for this role is $145,000 base + $145,000 variable = $290,000 ote (or equivalent in local currency) depending on experience and subject to market rate adjustment.
we know our people are what make us great, and we're committed to taking great care of them.
our inclusive benefits package supports your well-being and growth, including
100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
.
we also offer
16 weeks paid parental leave, unlimited pto
, stipends for remote work and wellness, a professional development budget, and more.
no gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
30-minute conversation with a recruiter
45-minute conversation with the hiring manager
1:1 conversations with cross-functional partners
one week to complete a take-home assignment, followed by a 60-minute review call
all final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
customer.io recognizes the stifling impact of systemic injustice on diverse communities.
we commit to using our influence to increase inclusion and equity within the tech industry.
we strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
check out our careers page for more information about why you should come work with us!
we believe in empathy, transparency, responsibility, and, yes, a little awkwardness.
if you're excited by what you read — apply now.
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